Achieving excellence in customer service
Gain an understanding of the basic functions and structures within a typical hospitality enterprise. You will be trained in front and back office, rooms division, housekeeping, and the processes that take place from the time a guest checks in to the time they check out.
Award: ASEAN Level 1, Certificate II in Front Office and Housekeeping – Guest Services
Skills acquired by the end of the program:
Careers: Across the hospitality industry; such as hotels, resorts, serviced apartments, spas, in hospitals and in customer service relations.